Refund & Cancellation Policy

1. Digital products

Minutes Guides sells downloadable PDFs. Access is typically delivered immediately after successful payment on the checkout confirmation experience and/or by email when email delivery is configured. There is no physical shipment and no recurring subscription unless a future product explicitly says otherwise.

2. Cancellation before payment

You may abandon checkout at any time before confirming payment. No order is created and no charge is made if you leave without completing payment. If a pending checkout session was opened, it may expire or be cancelled automatically.

3. Cancellation after payment

Once payment succeeds and download access is made available, the order is considered fulfilled as a digital delivery. Because the files can be copied once downloaded, purchases are generally final and cannot be cancelled for convenience after access is granted.

By completing checkout you request immediate delivery of digital content. Where consumer law gives a withdrawal/cooling-off right for distance sales, you acknowledge that this right may be lost once download access begins, to the extent permitted by applicable law.

4. When we will refund

We will work with you in good faith and may issue a refund if:

• The PDF file is defective, corrupted, or cannot be opened after reasonable troubleshooting
• You were charged more than once for the same completed purchase due to a technical error
• The delivered product is materially different from the description on the product page at the time of purchase
• We cancel an order after charging you because we cannot fulfill it

Refund requests should be sent to hello@minutesguides.com within 14 days of purchase and should include your order email, approximate purchase time, product name, and a short description of the issue.

5. When refunds are not available

• Change of mind after download access was provided
• Failure to read the product description or sample content
• Compatibility issues caused by outdated software, blocked downloads, or device settings after we provided a working file
• Dissatisfaction with educational opinions, meal ideas, or style preferences that still match the product description
• Sharing or loss of your download links

6. How refunds are issued

Approved refunds are returned to the original payment method via Stripe. Timing depends on your bank or card issuer (often several business days). When a refund is issued, we may revoke download entitlements for the refunded items.

7. Partial refunds and add-ons

If your order included an optional add-on, we may refund only the affected item when the issue is limited to that item. Bundle pricing, if any, will be considered fairly when calculating a partial refund.

8. Chargebacks

Please contact us before filing a chargeback so we can help quickly. If a chargeback is filed, we may suspend download access and provide Stripe/your bank with order and delivery records. Unfounded chargebacks may result in refusal of future purchases.

9. Illegal or abusive activity

We may refuse refunds and cancel access if we reasonably believe an order involves fraud, payment abuse, or license violations described in our Terms of Service.

10. Your statutory rights

Nothing in this policy limits non-waivable rights under applicable consumer protection law. If those rights conflict with this policy, those rights control.

11. Contact

Refunds & cancellations: hello@minutesguides.com · Contact page

This policy is an operational template for Minutes Guides and should be reviewed by qualified counsel before you rely on it.